Subscriptions
Not happy? Email us within 14 days of a subscription charge and we'll refund it.
Pay-as-you-go packs
A pay-as-you-go minute pack is refundable within 14 days of purchase if none of its minutes have been used. After 14 days, or once you've used any of a pack's minutes, the pack can't be refunded.
Failed jobs
You never need a refund for a failed verification: if a job fails on our side, its minutes are returned to your balance automatically.
How to request a refund
Email support@videospellchecker.com from the email address on your account. Refunds are processed by Paddle, our merchant of record, to your original payment method, typically within 5–10 business days.
Your rights under the law
This policy is in addition to any refund or cancellation rights you have under the consumer law where you live, and it doesn't limit them.